Terms and Conditions
We advise all our web-site users to read and understand our terms and conditions carefully before finalising their bookings. Once you have made any booking with us, you accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.
Information on the website
All information presented on the website has been provided by the individual hotels. Although great care has been taken to ensure the information provided online is correct and updated, theshaftesbury.co.uk will not guarantee the information is presented correctly. Therefore we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website. We make every effort to keep the information contained in our website as current and up to date as possible. However, we do not make guarantees of any kind that the rates and hotels listed will be available at the time of bookings.
If you feel that particular information has not been provided, please do not hesitate to contact us and we will rectify or will provide the information required without delay. The star classification is based on guest comments and is variable from hotel to hotel. The star classification indicated in each hotel is a guideline of the standards provided in the hotels. The hotels will not be responsible for any variation in star classification which may change from time to time without further notice. All technical information relating to the grade/star rating of the hotels or the hotel's product terminology specifications can be addressed to the hotel contact directly
The bookings will only be undertaken by providing credit card details. We accept Visa, Master Card, American Express, Diners and Switch only), valid until the date of departure from the hotel. The credit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.
Completing the reservation form will not constitute a confirmed reservation. The hotel will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without your booking reference number.
All Group Bookings of 10 rooms or more are subject to different agreed conditions as set above for Individual bookings. For more information, please contact reservations on 020 7479 2255 for The Shaftesbury Hotels Collection and on 020 7479 2266 for Park Grand London Hotels.
Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, The hotel will charge for one night's accommodation. For details of cancellation policies, please check at time of booking.
Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking. For more information, please contact reservations on 020 7479 2255 for The Shaftesbury Hotels Collection and on 020 7479 2266 for Park Grand London Hotels.
All Group Bookings of 10 rooms or more are subject to different agreed conditions as set above for Individual bookings. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified, unless otherwise agreed in writing. All cancellations must be made directly to the Groups' Desk London by fax or email and we will ask for proof of written cancellation.
Pets are not allowed.
Any images clicked at the property or taken from our websites/collateral may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by the Marketing department.
If you require any further information,
For more information on Shaftesbury Properties, Kindly contact our Shaftesbury Central Reservations team on +44(0) 20 7479 2255 or email firstname.lastname@example.org.
For more information on Park Grand Properties, Kindly contact our Park Grand Central Reservations team on +44(0) 20 7479 2266 or email email@example.com.
The hotel welcomes guests of all ages and our aim is to make travelling with the family even more enjoyable.
- Children up to 2 years may share their parents room at no extra charge. Baby cot is available upon request, advance booking is required.
- Please note that at Grand Royale London Hyde Park, baby cot can be accommodate in Club Rooms only.
PHOTO ID REQUIRED FOR ALL GUESTS CHECKING
All guests checking - in must provide ID.
Photo-ID requirement for UK Residents:
Any guests who are a resident in the United Kingdom can provide Driver's License (UK&EU License only), Passport or any other ID type with the guest photo on it.
Photo-ID requirement for EU Residents:
Guests checking in from any of the European Union countries must provide either the ID Card or Passport upon check-in. We can also accept EU driver's license as a valid photo-ID.
Photo-ID requirement for Non UK/EU Residents:
Guests who are not from UK or any of the EU countries can only provide Passport as a valid photo-ID.